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New Quizzes: bug with numeric questions for non-english countries

New Quizzes: bug with numeric questions for non-english countries

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Situation:

- Canvas course: language 'Nederlands' (=dutch)
- New Quiz with questions of the type 'numeric'

For decimal numbers we use a comma instead of a point (e.g. 953,20 instead of 953.20) in Belgium.

When students take the Quiz, then they can type in 953,20 (with comma), but when they move to the next question and back, then the value has changed to 953.20 (with point). Then students try to change it back and so on. 

When students take the same Quiz, but now with Lockdown Browser, they can enter 953,20 with a comma, but the comma is then completely removed. So their answer is stored as 95320. As a result, all their answers are considered incorrect. We had an exam with 500 students and every exam and every numeric question now has to be checked manually. Also, the result page of the quiz changed to 'English' in this case, which seems to indicate that all is changed to english, not just the number formatting rules.
Respondus investigated this and told us the issue lies with Canvas and has to do with the issue above.

Can you please make sure numeric questions can be entered according to the selected language of the course and make sure it also works for the LTI that is used by Respondus? 

 

Tags (2)
7 Comments
Stef_retired
Community Team
Community Team
Status changed to: Moderating
 
Stef_retired
Community Team
Community Team

@christophe_bree 

Before we move this forward for broader discussion, could you confirm that you have already asked Canvas Support to review this, and if you have, would you please provide the case number for the support interaction?

Thanks.

christophe_bree
Community Participant

Hello Stefanie,

Yes I have. 

Canvas Support Update: New Quizzes: number formatting for numeric questions Case # 07190175 ref:_00DA0Ibsk._5002GudT6w:ref

"I recommend posting a request at our ideas forums for this feature to get implemented"

Which is a strange response, since this is not an idea for a new feature, but a bug that prevents non-english students to use the numeric question type in Canvas (and especially in combination with lockdownbrowser).

Stef_retired
Community Team
Community Team

@christophe_bree 

Thank you so much for providing the case number. Our support supervisor is going to reopen the case and ask our engineers to have a look.

christophe_bree
Community Participant

Dear Stefanie, unfortunately nothing seems to be happening at the moment. Canvas support says 'it's under investigation' or something similar.

I'm afraid Canvas doesn't understand the impact of this issue.

Is there anything you can do?

 

Thank you,

Christophe

Stef_retired
Community Team
Community Team

@christophe_bree 

Please continue to follow up on the support case for update requests; it's the best and fastest way to learn the status of a solution.

Stef_retired
Community Team
Community Team
Status changed to: Archived