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lhenson
Community Contributor

Lock Email on Student Account

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Is there a way to lock the primary email account for student accounts?  I don't mind them adding additional email addresses, but we use their school email to place them in manually created courses for our school.  When they change their email address, I can't get them enrolled in those courses.

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KristinL
Community Team
Community Team

Hi!! At the account level, go to settings. In the first tab, also called settings, there is an option that limits a user's ability to change their email address. To "lock" those institution-assigned email addresses, make sure the box is unchecked.

204033_pastedImage_1.png

Users will be able to add additional emails. Unfortunately, as outlined in Is there a way to prevent users from adding additional email addresses? it's hard to prevent users from making a non-institutional email the primary email on their account. I know that thread is old, so if this has changed in the last year, I hope that someone chimes in.

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3 Replies
lalesi
Community Participant

I agree in a K-12 district.   It is important for us to have a consistent way to communicate with students through a district email account.   I don't mind if students add a secondary one either.   I don't want them deleting their district one

Linda

KristinL
Community Team
Community Team

Hi!! At the account level, go to settings. In the first tab, also called settings, there is an option that limits a user's ability to change their email address. To "lock" those institution-assigned email addresses, make sure the box is unchecked.

204033_pastedImage_1.png

Users will be able to add additional emails. Unfortunately, as outlined in Is there a way to prevent users from adding additional email addresses? it's hard to prevent users from making a non-institutional email the primary email on their account. I know that thread is old, so if this has changed in the last year, I hope that someone chimes in.

View solution in original post

lhenson
Community Contributor

Thanks so much for the information.  I had that box unchecked, so they aren't deleting the email, but changing it.  Is there any way to lock it completely so they can't change it either?