Annotations from teachers intermittently not appearing for students on submissions


This behavior has been resolved and deployed to the production environment as of 5/08/24.


Annotations from teachers are sometimes not showing up for students on previews for text based file submissions.

Expected Behavior

If a teacher successfully creates an annotation in speedgrader it should show up for the student when viewing the submission preview


No workaround exists at this time.

Steps to Reproduce

This seems somewhat intermittent where sometimes they show up and sometimes they don’t. The reports we’re getting and the one I was able to replicate were on text based files (py, java, etc.)

  1. Upload a txt based file to an assignment submission as a student

  2. As the teacher add some annotations

  3. As the student attempt to view your submission

  4. Notice you’re not able to see the teachers annotations

Additional Info


Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

Labels (1)