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Issue Documented: 2025-01-17
This behavior has been resolved and deployed to the production environment as of 3/26/25.
Description
Enabling the Conversations auto response feature for a user is not currently sending out notifications to any users that send them a new Conversation.
Expected Behavior
If a user has auto response setup and another user sends them a Conversation, the sending user should be notified with the auto response.
Workaround
No workaround exists at this time.
Steps to Reproduce
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Enable the account feature of ‘Enable Inbox Auto Response’.
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Create and publish a course that has enrollments
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Masquerade as a user in the course and go to their conversation Settings where you will enable an auto response with the current date and an end date in the future
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Masquerade as another user from that course and send the prior user a new conversation message. Wait around for a while and refresh your browser and notice that you are not being sent an auto response.
Additional Info
VICE-4897
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
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