Display the characters "g", "%" and "<" in downloaded Speedgrader Submission Comments

Canvas

This behavior has been resolved and deployed to the production environment as of 9/11/24.

Description

When a Teacher downloads the Speedgrader Submission Comments using a browser that has Adobe as the PDF reader or when they download the PDF and open it in Adobe, the characters "g", "%" and "<" are not displayed.

Expected Behavior

When a teacher downloads the SpeedGrader Submission Comments, all characters, including "g," "%," and "<," are displayed accurately in the PDF.

Workaround

No workaround exists at this time.

Steps to Reproduce

 

  1. Access SpeedGrader and locate the student for whom you have entered Submission Comments.
  2. Select the "Download Submission Comments" option.
  3. A new tab should open.
  4. If your PDF viewer is Adobe, you may notice missing characters in the document.

 

Additional Info

EVAL-4278

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

Labels (1)