New Quiz QTI file exports import LaTex broken

Canvas

This behavior has been resolved and deployed to the production environment as of 12/11/23

Description

If a New Quiz has LaTex content, is exported with the "Export Content" option in the quiz, and then imported to another quiz, raw LaTex and a broken image are seen.

Expected Behavior

New Quizzes with LaTex should export/import to other New Quizzes without the LaTex breaking.

Workaround

No workaround exists at this time.

Steps to Reproduce

  1. Create a New Quiz. In a question, create an equation with the equation editor.

  2. Select 3 dots at the top of the quiz > Export Content. Export quiz.

  3. Create a new New Quiz. In Build page, go to 3 dots > Import Content, and import your quiz.

Additional Info

QUIZ-12423


Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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