New Quiz QTI file exports import media embeds broken

Canvas

This behavior has been resolved and deployed to the production environment as of 01/17/24.

Description

If a New Quiz has media files in the question text for answer or description, is exported with the "Export Content" option in the quiz, and then imported to another quiz, they import blank. the "/media_objects_iframe/" in the src attribute is missing.

Expected Behavior

New Quizzes with media files should export/import to other New Quizzes without the file breaking.

Workaround

No workaround exists at this time.

Steps to Reproduce

  1. Create a New Quiz.

  2. Create a question which has an RCE field where you create/add a video/audio file as part of an answer/description for a question.

  3. Select 3 dots at the top of the quiz > Export Content. Export quiz.

  4. Create a new New Quiz. In Build page, go to 3 dots > Import Content, and import your quiz.

Additional Info

QUIZ-12422


Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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