[OPEN] Admin Analytics - page views with null categories are being counted more than once

Canvas

Engineers are currently investigating the issue.

Description

When a student clicks a course home page or any of the overview pages from the left course navigation, that page view has been counted 2 or 3 times.

This discrepancy occurred for most accounts during the week of July 29, 2025.

Expected Behavior

Each page view is only counted one time.

Workaround

No workaround exists at this time.

Steps to Reproduce

Not Available

Additional Info

OREO-3830


Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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