[OPEN] Captcha is inconsistently loading

Canvas

Engineers are currently investigating the issue.

Description

Captcha is regularly not loading when students are selecting to create a new account when using a course registration link.

Expected Behavior

Captcha should load every time so that students are able to properly enroll into the course

Workaround

No workaround exists at this time.

Steps to Reproduce

Prerequisites: Allow for self registration within account settings, enable captcha in authentication settings

  1. Create a course within an account

  2. Edit that course, and within the course settings, enable “Let students self-enroll by sharing with them a secret URL or code”

  3. Copy and paste that secret URL into an incognito window

  4. Select “I am a new user”

  5. Notice that captcha inconsistently loads, may require opening another tab/refreshing

Additional Info

FOO-4533


Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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