Engineers are currently investigating the issue.
Description
If a user sends a message to a group of users, and one of those receiving users deletes the message from their inbox, the user who sent the message will no longer see the receiving user listed as a recipient on that message.
Checking the conversation message in the api as the sender still shows all of the original recipients however.
Expected Behavior
After sending a message the sender should not have a recipient removed from the sent message in the conversations UI if the recipient deletes the message from their inbox.
Workaround
No workaround exists at this time.
Steps to Reproduce
Prereq: Be enrolled in a course with multiple other users enrolled and have permissions to send messages to multiple people.
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In a Canvas course create a Conversation group message and send it to 5 users in the course.
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After the message is sent, act as one of the 5 receiving users and navigate to your conversations.
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Delete the message they received from their inbox.
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Acting as the first user that sent the message again, navigate to the Inbox and filter by sent messages to view the original sent message.
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Notice that the user who deleted it is now no longer appearing in the list of recipients.
Additional Info
VICE-5061
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
