Page views CSV can not be downloaded in PDX region

Issue Documented: 2025-11-12
Canvas

This case was unable to be reproduced. If behavior persists, please submit a new support case.

Description

When trying to export the CSV file from the 1-year activity tab under pageviews for users in the PDX region, users are presented with the error message “There was a problem creating a new export job. Please try again later”.

Expected Behavior

Users should be able to export pageviews CSV

Workaround

No workaround exists at this time.

Steps to Reproduce

Prerequisites: Have a Canvas instance hosted in the PDX region and a user with page views

  1. Navigate to the user details page

  2. Open the 1-year activity tab for the user

  3. Try to export CSV

  4. Notice the error

Additional Info

PVIEW-904

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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