This case was unable to be reproduced. If behavior persists, please submit a new support case.
When trying to export the CSV file from the 1-year activity tab under pageviews for users in the PDX region, users are presented with the error message “There was a problem creating a new export job. Please try again later”.
Users should be able to export pageviews CSV
No workaround exists at this time.
Prerequisites: Have a Canvas instance hosted in the PDX region and a user with page views
Navigate to the user details page
Open the 1-year activity tab for the user
Try to export CSV
Notice the error
PVIEW-904
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
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