[OPEN] Rollcall Attendance not sending user agent in API calls

Issue Documented: 2025-11-12
Canvas

Engineers are currently investigating the issue.

Description

The Rollcall Attendance tool sends API requests without a user agent string.

Expected Behavior

Instead needs to include a user agent string.

Workaround

No workaround exists at this time.

Steps to Reproduce

  • Prerequisite: Rollcall attendance installed.

  1. From Rollcall on the account, run a report.

  2. From the account settings, run a report for Requests Without User Agent.

  3. Notice the Rollcall Developer Key is included (170000000000372).

Additional Info

EVAL-6196

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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