[PENDING] Embedded articles do not launch on credentials Third Party Tool Frame contexts

Impact.png

A solution is being tested in a beta environment.

Description

Embedded articles into messages and walkthrough steps connected to in-app, Credentials contexts are not launching when clicked.

Expected Behavior

Articles should launch regardless the page where message or step is located.

Workaround

No workaround exists at this time.

Steps to Reproduce

1. Assign a message or WT step connected to an in-app Credentials context (e.g., a Systray on Group progress page: Badge and pathway progress tab) which will have any embedded article.

2. Then try to launch this article from the Credentials LTI in Canvas.

Additional Info

IMP-5125


Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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