This behavior has been resolved as of 5/29/25.
Description
Some links in some product guides in the Instructure Community are incorrect and result in a "page not found" error message. This is due to a bug in our documentation publishing tool which causes certain URLs not to resolve to the correct Community URLs.
Expected Behavior
When documentation is published, internal URLs should resolve to public Community URLs and links should direct to the correct guides.
Workaround
No workaround exists at this time.
Steps to Reproduce
Click a link in certain guides. The error message page appears if the link is broken.
This known issue is an issue on the Instructure Community platform. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
