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Issue Documented: 2025-05-20
This behavior has been resolved and deployed to the production environment as of 5/29/25.
Description
Embedded or attached media recordings do not play on iOS Canvas Student and Teacher App.
Expected Behavior
Video/audio recordings should play on Canvas apps
Workaround
No workaround for mobile. Files play on desktop still.
Steps to Reproduce
Have a course with at least one student enrolment and a media recording submission type assignment.
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As a student attach/embed the audio/video recordings to the assignment, hit submit.
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Login as a Teacher into Canvas Teacher app
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Navigate to the assignment submission
Observe that the media record does not play.
Additional Info
MBL-18846
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
