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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Open
Published: 42m ago
Engineers are currently investigating the issue.
Description
When opening the mobile SpeedGrader on the Android Teacher app, the grades change on their own without manual input to be one grade low...
:
Canvas Mobile Apps
Status: Completed
Published: 10-10-2025
This behavior has been resolved and deployed to the production environment in iOS version 8.3.
Description
When a student attempts to submit an assignment using text entry in the iOS Canvas Studen...
:
Canvas Mobile Apps
Status: Completed
Published: 10-06-2025
This behavior has been resolved and deployed to the production environment in versions 8.4 and 2.3.
Description
When a media recording is embedded in a text entry submission through the iOS studen...
:
Canvas Mobile Apps
Status: Completed
Published: 09-25-2025
This behavior has been resolved and deployed to the production environment in version 2.2
Description
Scrolling through New Quiz submissions on the teacher app for Android is slow and laggy, addit...
:
Canvas Mobile Apps
Status: Completed
Published: 09-19-2025
This behavior has been resolved and deployed to the production environment in version 2.2.
Description
Teachers who are logged in under the root account in a Consortia environment are unable to ac...
:
Canvas Mobile Apps
Status: Completed
Published: 09-19-2025
This behavior has been resolved and deployed to the production environment in versions 8.3 and 4.7.
Description
Excused assignments will show up with a missing tag in the Student and Parent apps f...
:
Canvas Mobile Apps
Status: Declined
Published: 09-19-2025
This behavior has been marked as resolved as it will not be fixed.
Description
Puget sound uses biometric to verify MFA, but when they attempt to do so via the mobile app it fails
Expected Behav...
:
Canvas Mobile Apps
Status: Declined
Published: 09-19-2025
This issue was declined by the product team. Please see the Additional Info section for resolution information.
Description
When users try to take a New Quiz using Respondus, instead of being redi...
:
Canvas Mobile Apps
Canvas Quizzes
Status: Completed
Published: 09-09-2025
This behavior has been resolved and deployed to the production environment in version 8.1.1.
Description
Canvas app To-do list is showing items up until year 4001
Expected Behavior
To-do list s...
:
Canvas Mobile Apps
Status: Completed
Published: 08-27-2025
This behavior has been resolved and deployed to the production environment in version 2.1.
Description
When grading assignments in the iOS Teacher app that display grade as percentage, if you grad...
:
Canvas Mobile Apps
Status: Completed
Published: 08-27-2025
This behavior has been resolved and deployed to the production environment in version 8.1.
Description
For students/teachers enrolled cross-shard in courses, images will show a broken icon when th...
:
Canvas Mobile Apps
Status: Completed
Published: 06-09-2025
This behavior has been resolved and deployed to the production environment in version 1.42
Description
Android users are encountering an ‘Unexpected Error’ when creating support requests within th...
:
Canvas Mobile Apps
Status: Completed
Published: 05-20-2025
This behavior has been resolved and deployed to the production environment as of 5/29/25.
Description
Embedded or attached media recordings do not play on iOS Canvas Student and Teacher App.
Exp...
:
Canvas Mobile Apps
Status: Completed
Published: 04-24-2025
This behavior has been resolved and deployed to the production environment as of 6/18/25.
Description
When an HTML file is uploaded to Canvas course files and embedded via an iframe, the file does n...
:
Canvas Mobile Apps
Status: Completed
Published: 03-27-2025
This behavior has been resolved and deployed to the production environment as of 4/23/25.
Description
Users who are logged in under the root account in a Consortia environment are unable to see th...
:
Canvas Mobile Apps
Status: Completed
Published: 03-27-2025
This behavior has been resolved and deployed to the production environment in version 1.36.
Description
Users who are logged in under the root account in a Consortia environment are unable to see ...
:
Canvas Mobile Apps
Status: Completed
Published: 03-14-2025
This behavior has been resolved and deployed to the production environment in version 7.15.
Description
Users who are logged in through a different instance than where the course lives and where ...
:
Canvas Mobile Apps
Studio
Status: Declined
Published: 03-05-2025
Engineers are currently investigating the issue.
Description
When a discussion is set up with checkpoints, and has a due date the discussion doesn’t display under to do on a mobile device.
Exp...
:
Canvas Discussions
Canvas Mobile Apps
Status: Completed
Published: 02-28-2025
This behavior has been resolved and deployed to the production environment in version 7.14.
Description
Users who are logged in under the root account in a Consortia environment are unable to a...
:
Canvas Mobile Apps
Status: Completed
Published: 02-25-2025
This behavior has been resolved and deployed to the production environment in version 7.14
Description
When a user is enrolled in a trust instance and the user is logged into the Student app via t...
:
Canvas Mobile Apps
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