This behavior has been resolved and deployed to the production environment as of 3/26/25.
When a cross-shard admin makes a change to a course that would normally be included in Course Activity, the log is created but no information is available; clicking on “View Details” results in an error - “Uncaught TypeError: Cannot read properties of undefined (reading 'name')”
When same-shard admin make changes, not only is their name visible on the Course Activity log, but additional details can be seen when clicking “View Details.”
No workaround exists at this time.
Have a consortia with a cross-shard admin. In my replication, I created the admin in the root account (apac-consortia) where the course was located in the sub-account/child account, apac-consortia-01.
Have the admin perform actions within the course, such as publishing the course and importing material into the course
Navigate to the settings for the child account and select Admin Tools → Logging → Course Activity. Add the course ID (with my example, it is 237) and press “Find”
See that there are dashes instead of a user name, and clicking on “View Details” does not return information.
FOO-5187
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
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