Student Not Able to Take Assessment

[KristyWheat]

I have all students in my courses and tracker.  Every student was able to login and successfully take the pre-assessment yesterday, except for one student who continues to be unable to login to the test.  His account is active and he is in my tracker.  What could be causing him to not be able to login?

[TammieWilliams2 · Accepted solution]

Hi!

Thank you for reaching out to our community!  Knowing how the student is logging in, whether it is via Canvas, Student Portal, or using the Test ID, would help to determine what the issue may be.  I would recommend that you submit a support ticket to let them know which student is having the issue, the name of the tracker, the name of the assessment, and the way the student is accessing the assessment.

How do I create a Mastery Connect support ticket?

Also, if you need the student to take the assessment prior to this being solved, have them go to student.masteryconnect.com and enter the Test ID and the student ID.

How do I deliver a formative assessment to students?

[LOGANMCCAMEY]

How do I find the test ID number? 

[TammieWilliams2]

Hi!

The Test ID number can be found on the top of the assessment within the tracker.  This guide will show you how to get the Test ID, it's about halfway down the guide.

How do I deliver a formative assessment to students?