Students missing on my roster in the Tracker view

[SylviaLSchulz]

All of my students have access to mastery and have taken a test already.  Their scores can be accessed in reports etc..  However when I am in the tracker view and I sort by my class period, students on my roster are missing for that class period.

[TammieWilliams2 · Accepted solution]

Hi!

I would recommend that you reach out to our support team to ensure that your rosters are up to date.  As the sync happens nightly and rosters are updated, sometimes this does take up to 3 days to get any new students added to the tracker.

How do I create a Mastery Connect support ticket?

[TammieWilliams2 · Accepted solution]

Hi!

I would recommend that you reach out to our support team to ensure that your rosters are up to date.  As the sync happens nightly and rosters are updated, sometimes this does take up to 3 days to get any new students added to the tracker.

How do I create a Mastery Connect support ticket?

[RondieMorgan]

How do I add students to a tracker

[TammieWilliams2 · Accepted solution]

Hi! There are a few ways to add students to your trackers.  I would check with your school or district admin on their preferred way to make trackers for your district.  

How do I create a tracker?

Also, if your district has Canvas, trackers can be created within your Canvas course.

How do I use a Mastery Connect tracker in a Canvas course?