New Quizzes/ media files

[CrystalVines-Co]

I uploaded a recording of myself reading the questions in New Quizzes.  My students can play the recordings uploaded with the questions.  My teammate imported the quiz into her class and her students can not listen to the recordings.  There is a message on the recordings that says access denied.  How do we fix this?

[APRILDEBORD]

We have an imported new quiz and students did a media recording, but when we go to grade it, it says access denied to the media. If anyone has a fix that would be great. 

Thanks in advance 🙂