Alignments removed when opening a badge for editing

[AlekWO_auticon]

I added an Alignment (additional info tab) to an external framework to my badge.

When I create a badge, I can add an Alignment - it's saved and displayed on the badge page.

However, when I open the badge for editing, the Alignment information is no longer visible in the edit mode, and when I save updates, it's removed from my badge.

The same happens on the US and EU servers.

[cstrikwerda · Accepted solution]

Hello @AlekWO_auticon 

Thanks for posting in the Community!

It looks like this behavior has been reported to us at Canvas Credentials Support, and our engineers are actively working on this issue.

If you open a support ticket with our team, we would be glad to update you as soon as this has been resolved.

Please reach out at support@badgr.com and we would be glad to update you with any resolutions we find.