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Access Canvas

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 I have a Mac and cannot access Canvas modules from it. I can from a Windows based laptop. How can I adjust the settings so I can access from my Mac? Thanks

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Hello, jb879@sussex.ac.uk Welcome to the Canvas Community! The most likely cause of this is that your Mac OS does not support one of the two latest versions of the browser you're using. Here are some troubleshooting steps specific to Mac devices:

If you're using Safari on the Mac, please check the version of Safari you're using (by clicking on Safari at the upper left and then on About Safari) to ensure that you're using Safari 12 or 13. If you're not, you'll need to update your browser to the latest version—and to do that, you'll first need to update the MacOS to the most recent supported version (see What are the basic computer specifications for Canvas?).

 

If you're already on the latest version of Safari, clear the cache and cookies in the Safari browser, close and then relaunch the browser.

 

Last, try switching to a different browser. Canvas works quite well on a Mac through Chrome, and Firefox works well also. Here's a list of supported browsers:  Which browsers does Canvas support?  Again, on a Mac, updating the OS is a prerequisite for generating the download links to the latest versions of these browsers.

 

If this doesn't resolve the issue for you, please contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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Navigator II

Hello, jb879@sussex.ac.uk Welcome to the Canvas Community! The most likely cause of this is that your Mac OS does not support one of the two latest versions of the browser you're using. Here are some troubleshooting steps specific to Mac devices:

If you're using Safari on the Mac, please check the version of Safari you're using (by clicking on Safari at the upper left and then on About Safari) to ensure that you're using Safari 12 or 13. If you're not, you'll need to update your browser to the latest version—and to do that, you'll first need to update the MacOS to the most recent supported version (see What are the basic computer specifications for Canvas?).

 

If you're already on the latest version of Safari, clear the cache and cookies in the Safari browser, close and then relaunch the browser.

 

Last, try switching to a different browser. Canvas works quite well on a Mac through Chrome, and Firefox works well also. Here's a list of supported browsers:  Which browsers does Canvas support?  Again, on a Mac, updating the OS is a prerequisite for generating the download links to the latest versions of these browsers.

 

If this doesn't resolve the issue for you, please contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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