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Community Member

New Analytics not working

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I get a blank screen when I click on "New Analytics." I've been able to use this in the past without a

problem. I have the same problem in both of my classes. I have "turned on" the feature in settings, and reloaded, still have the same problem? Can anyone help?

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Community Coach
Community Coach

steven_manske@wvmccd.edu,

If you just turned on the New Analytics tool, it is my understanding that the data updates every 24 hrs and that you will have to wait at least 24 hrs to see anything after turning it on the first time.


Robbie

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Community Coach
Community Coach

steven_manske@wvmccd.edu,

If you just turned on the New Analytics tool, it is my understanding that the data updates every 24 hrs and that you will have to wait at least 24 hrs to see anything after turning it on the first time.


Robbie

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Community Member

I've waited longer than 24 hours and it still only shows a blank screen.

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Surveyor II

Steven, 

Mine was doing the same thing and the "solution" provided didn't help either. After some research and trial-and-error, I found that it was my anti-virus program blocking the analytics from starting. Once I was able to allow the anti-virus tracking to work around the page, my analytics loaded right up.

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Hi sshackmann,

I am having the same problem and canvas support can't solve it but have done all they can as they cannot replicate the issue. Therefore I think your solution

"Once I was able to allow the anti-virus tracking to work around the page, my analytics loaded right up."

would probably solve my problem.  Can I ask how you allowed the anti-virus to work around the page please?

Cheers,

Maria



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I'm able to go into my anti-virus/privacy tracking software and 1. add my institution's Canvas link to a list of pages/sites the program should allow/overlook and it worked just fine.

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Surveyor

Hi,

In Google Chrome, we noticed that New Analytics will appear blank when you have third-party cookies blocked. Once third-party cookies were allowed, New Analytics worked for me.