PDF not opening in viewer

[labashguitar]

I am not able to get a pdf to view in Canvas. This is recent and wanted to know if anyone else has a similar problem. I try to open any pdf and the arrow just keeps spinning in circles.

[James]

 @labashguitar  

This has been a recurring thread in the last week or so among Chrome users. The common thread seems to be an extension in Chrome that is causing the problem. For my wife, it was a combination of an Ad Blocker that she needed to disable to preview documents. She also had problems with the Honey extension. She had been using both of these for years without issues, but they just recently started to cause problems. Someone else in the Community said Ghostly was causing the problem.

For the ad blocker, she was able to just disable it for Canvas. For the Honey extension, she actually had to remove it from Chrome (disabling it worked for a while, but then the problem came back).

If you're using Chrome, try going into incognito mode (Shift+Ctrl+N) and seeing if the problem is resolved. If it works in incognito mode, it is most likely a problem with an extension or with blocked cookies.

[labashguitar]

You were spot on. I used firefox or Brave and no problem. I think I am going back to Firefox until all of the problems settle down. Thank you very much for getting back to me. If this lockdown and other problems haven't been enough. This too shall pass, like a kidney stone, but it will pass.

On Tuesday, June 30, 2020, 10:42:49 PM PDT, james@richland.edu <instructure@jiveon.com> wrote:

#yiv1424734974 * #yiv1424734974 a #yiv1424734974 body {font-family:Helvetica, Arial, sans-serif;}#yiv1424734974 #yiv1424734974 h1, #yiv1424734974 h2, #yiv1424734974 h3, #yiv1424734974 h4, #yiv1424734974 h5, #yiv1424734974 h6, #yiv1424734974 p, #yiv1424734974 hr {}#yiv1424734974 .yiv1424734974button td {}#yiv1424734974 .yiv1424734974jive-rendered-content table {border-collapse:collapse;margin:0 0 2px;}#yiv1424734974 .yiv1424734974j-rte-table table .filtered99999 , #yiv1424734974 .yiv1424734974j-rte-table .yiv1424734974jiveBorder {border-color:inherit;border-style:solid;border-width:1px;}#yiv1424734974 .yiv1424734974j-rte-table tbody, #yiv1424734974 .yiv1424734974j-rte-table tfoot, #yiv1424734974 .yiv1424734974j-rte-table thead, #yiv1424734974 .yiv1424734974j-rte-table tr, #yiv1424734974 .yiv1424734974j-rte-table th, #yiv1424734974 .yiv1424734974j-rte-table td {border-color:inherit;border-style:solid;border-width:inherit;text-align:left;vertical-align:baseline;}

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Re: PDF not opening in viewer

reply from James Jones in Q & A - View the full discussion

Theodore LaBash 

This has been a recurring thread in the last week or so among Chrome users. The common thread seems to be an extension in Chrome that is causing the problem. For my wife, it was a combination of an Ad Blocker that she needed to disable to preview documents. She also had problems with the Honey extension. She had been using both of these for years without issues, but they just recently started to cause problems. Someone else in the Community said Ghostly was causing the problem.

For the ad blocker, she was able to just disable it for Canvas. For the Honey extension, she actually had to remove it from Chrome (disabling it worked for a while, but then the problem came back).

If you're using Chrome, try going into incognito mode (ShiftCtrlN) and seeing if the problem is resolved. If it works in incognito mode, it is most likely a problem with an extension or with blocked cookies.

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[TaylorArgabrigh]

I also am having this problem, but I use canvas on Safari.