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My Computer or my account will not let me upload a profile picture what do I do?
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Hello there, @hmaxwell1212 Welcome to the Canvas Community. Thank you for posting your question. I am not sure if you are an instructor or a student, but are you following the instructions within one of these Guides?
- How do I add a profile picture in my user account as an instructor?
- How do I add a profile picture in my user account as a student?
Please take note of the first paragraph in the blue box in either of these Guides...as you may or may not be able to upload a profile picture depending on what your school has configured for the Canvas instance.
If you are able to upload your photo, have you tried using a different browser such as Google Chrome or Mozilla Firefox? In general, these two browsers are the best to use when navigating around Canvas. Make sure you are using an up-to-date browser. And, you're already using either of these and it's not working as intended, give the other one a try. Beyond that, you might need to reach out to Canvas Support:
I hope these resources will be of help to you, Haley. Please sing out if you have any other questions about this...thanks!