extremely large icons

[kbachhuber1]

When accessing CANVAS all I see are exceptionally large icons.

I did clear my browsing history, check to ensure that I had not "zoomed" and re-started my laptop.  I had no difficulty accessing the site last evening.  I am an instructor preparing to teach all classes in an online format due to the pandemic.  I have included a screenshot.  I am using Google Chrome Version 80.  And I am accessing CANVAS through satellite internet (as I did last evening).

[Stef_retired]

Hi,  @kbachhuber1 ‌, I've seen that myself from time to time. There are numerous reasons why this might be occurring, and one of our awesome coaches has compiled a list of troubleshooting tips you'll find here: https://community.canvaslms.com/people/stuart.ryan  One of the solutions should get you back on track in short order, and if it does not, we're here to help.

[kbachhuber1]

Stefanie,

I have already followed through on all of these guidelines with no success.

Kathy

[kmeeusen]

Hi  @kbachhuber1  

This link should help What to do when Canvas looks 'big' or 'zoomed in'! 

Kelley

[kbachhuber1]

Kelley,

I have already followed through on all of these guidelines with no success.

Kathy

[kmeeusen]

Kathleen, if you have tried everything in Case 2 in that document, then I can only recommend submitting a support ticket.

Kelley

[Stef_retired · Accepted solution]

Sorry to hear that,  @kbachhuber1 ‌. As you saw in the blog, there are quite a few variables that could account for this—so if you've already gone through the cache and browser history clearing and have tried a different browser (I also use Chrome, but Firefox also works well with Canvas), please ask Canvas Support to have a look at your account to identify why this is occurring: https://community.canvaslms.com/docs/DOC-12877-how-do-i-get-help-with-canvas-as-an-instructor provides the general contact methods, but your school may have customized their menu so as to keep support at the local level, in which case please use the support pathway designated by the school.