Students are not removed from old course when schedule changes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
Hello!
We are having a very frustrating problem and canvas support has so far been unable to help!
We are syncing nightly with Powerschool. When students' schedules are changed in powerschool (ie moved from one class to another) they are properly enrolled in the new class in canvas, but not unenrolled in the old class!
As you can imagine at the beginning of the year we process many course changes.
We've never had this problem before and have not knowingly changed anything with our powerschool sync.
I have verified in the sync that canvas is sent the proper enrollments. But we cant figure out if the problem is on canvas's side or powerschool. There SIS Import area, there is the "This is a full batch update" but we arent manually importing data that way, so I dont think that has any relevance?
Any help would be greatly appreciated
