How do I view and manage my institution's Canvas SchoolTool rostering schedules?

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If your institution has configured an integration with Canvas and SchoolTool, you can view your institution's SchoolTool sync schedule in the SIS Integration page.  Any rostering updates made in SchoolTool within the defined interval, including changes to enrollments and courses, are reflected in Canvas after a completed sync. You can also pause rostering syncs from SchoolTool to Canvas.

Your institution's SIS sync schedules are configured during Canvas SIS integration implementation. To make changes to your sync schedules, or to add scheduled syncs, contact the Instructure SIS Support Team.

Open Account

In Global Navigation, click the Admin link [1], then click the name of the account [2].

Open SIS Integration

In the Account Navigation menu, click the SIS Integration link.

View SIS Rostering

By default, the SIS Integrations page opens to the Rostering tab [1].

You can view your institution's SIS sync automation schedule in the Schedules section [2].

You can also view recent sync history and sync details in the Rostering Jobs section [3].

View Schedules List

The Schedules list displays the following information:

• Type [1]: the sync type; Canvas supports roster import and grade passback syncs.
• Interval [2]: the frequency of the sync automation.
• First Run [3]: the date and time when the schedule's first sync occurred.
• Next Run [4]: the date and time for the next scheduled sync.
• Time Zone [5]: the time zone of the first and the next scheduled sync.
• Posted By [6]: the admin who created the sync schedule.
• Action [7]: the schedule action options.

Run Schedule Sync

To manually run the schedule, click the Run this schedule now button.

Note: If you manually run a sync, avoid sync issues and confirm that only one sync job is running at a time.

Pause Schedule

If you notice an issue during a SIS sync to Canvas, you can pause the sync schedule to prevent subsequent syncs.  

To pause a sync schedule, locate the schedule, and then in the Action column, click the Pause schedule button.

After pausing a sync, please contact the Instructure SIS Support Team to resolve any sync issues.

Resume Schedule

To resume a paused sync and allow the next automated sync, locate the paused scheduled sync in the list. Canvas displays the date and time when the sync was paused [1]. To resume the schedule, click the Resume schedule button [2].