Timeout Errors when enabling SpeedGrader Upgrade

[racole]

Has anyone else had multiple users reporting errors when grading with the SpeedGrader Upgrade? We were only able to resolve timeout errors by disabling the upgrade in the users course. Here are a few samples:

1. Teacher had students upload embedded media via Adobe and spins for 35+ seconds, reloading still causes spinning.
2. Teacher posts a comment and when moves on to the next student in SpeedGrader, it says, "Your comment is not posted." When click on Proceed and then go back, the comment in “draft” is blank.
3. Teacher grades a Google Assignment - shows a "Sorry, something broke" message. When you move on to the next student, get the same message unless you refresh the browser each time.

Thanks for any insights you have!

[YasiAfsharnive]

Hi @racole! Thanks for sharing these. Do you mind sharing the Canvas URL where you're seeing these issues (you can send me a DM if you'd like) so we can look into this for you? 

[racole]

Thanks- I also submitted a ticket and will update the links there. If I learn anything new from the ticket, I will update the group. Wanted to see if there were any similar issues from other users.

Case #12959410

[steven_bianco]

Thank you for submitting a case on this. One of our instructors mentioned that adding comments was locking up their browser, they needed to write their overall comment in word and copy and paste. They mentioned that scoring on the rubric was fine and adding comments there was not bad.