When a new user clicks "Forgot Password" the message that is sent says:

"You requested a confirmation of your password for logging into Canvas.

This address is associated with the login, "xxxxx@xxx.xxx".

The password for this login should have been given to you by the system administrators at xxxxxxxxxxx, and Instructure doesn't have access to your password. If your password is not working, please contact the system administrators about changing or verifying your password."

What gives? Most of our users will be logging in using google authentication but parents and external students need to use the Canvas authentication. What are we doing wrong?