Hello,

I will appreciate if you can provide suggestions to this problem.

I uploaded a Word document on a Canvas page, but for some reason, students cannot see it or download it. I tried it myself from "Student View", and I cannot view it or download it. It says "Access Denied".

I can see it and download it as the instructor (Instructor view).

If I go to "Files" and see the file that contains this document, it is "Published" (green color). So, it should work.

I do not know why. I can see the same document as a student in another class with the basically same situation.

Please let me know if you have any questions.

Many thanks!