I hae a student that cannot download some files displaying in one of our Canvas modules. The download bar comes up with the message "download.html Failed - Needs authorisation". I tested this with other student accounts (including my own fake student account) and the same thing happened. On my Admin account, I was able to download the files.

I have gone through and checked the files to make sure they are all published and they are - Has this happened to anyone before? Any advice would be great.

(I'm waiting to hear back from Canvas also)

Thank you