Treating missing users as "suspended" rather than "deleted" when Diffing?

emlarson
Community Participant

Have any of my fellow admins explored the possibility of having Instructure's diffing engine treat absent students or teachers as "suspended" rather than "deleted"?  (If so, how would we go about it?)

We might like to have these accounts set to "deleted" eventually, but now that the "suspended" status exists its use would save us a rare but major headache: In some cases when a user's role changes (e.g. adjunct becomes full-time or a Dean returns to faculty) the account is updated by deleting it in the SIS, then recreating an identical one in the correct category. Unfortunately, if this process spans the time when Canvas gets one of its updates, it sees that the account is gone and it deletes the user. That deletes all of their old enrollments.  The user and their current enrollments come back in the next feed once they're recreated in the SIS, but their historic enrollments are gone and it's a pain to get them back (punctuated by rightfully concerned users when they see that all their old stuff is gone). If the diff routine could flip them to "suspended" instead (and then back to "active") that would save some headaches.

There's a lot we can control through the API but there doesn't seem to be a way to tell the diff'ing routine how it ought to behave... unless I'm missing something?

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