I have had nothing but trouble getting this to work. It really shouldn't be this hard.

1. I'm using the New Quiz module. 
2. I set both the student's "due" time and "available until" time to accommodate their extra time (incidentally, why is there a separate "due" and "available until" settings at all? Why aren't they connected, such that if one is later than the other, it overrides the other??).
3. I gave the student a time multiplier (2x) in the moderate section. It then indicated "Time: multiplied by 2" in the "accomodations" column
4. the student informed me that it didn't indicate they had more time on their end.
5. I then gave the student extra time in the moderate section. It then said: "Time: multiplied by 2; +2 hr 15 min"
6. The student was kicked out of the exam by the system at the same time as everyone else.  So none of these adjustments worked at all.

Again, why is this so hard to get working??