I'm an IT analyst trying to assist a student with recording video replies in Canvas discussions. When replying, there is an option to upload or record media. On macOS in both Safari and Chrome the student is able to pull up the window to begin recording media but as soon as they begin recording the window disappears - this is after clicking "allow" on popups requesting access to the camera and mic. No video is recorded.

They have checked and made sure that the browsers and the OS allow for the camera and mic to be used by Canvas. I was able to replicate the problem but got it working in Chrome by adjusting the security settings for the camera and mic. The student took the same steps but it is still not working. They are able to upload media successfully but it would be nice to figure out why this feature, in particular, does not seem to be working well with macOS.

Has anyone experienced anything similar or have recommendations on what to try next?