About

KarenMatson
Karen Matson
Rank:
Community Explorer
Title:
Instructional Designer
Joined:
Jan 12, 2022 8:47:32 AM
Posts:
15
Solutions:
1
Likes Received:
3
Bio:
An amazing Instructure Community member

Most Liked Posts

I did a test today and it appears to be fixed. Can anyone else confirm that this appears to be working correctly; you can reply from either Reply button and the post will nest correctly?Thank you,Kare...
Likes: 1
This is a known issue. the engineers are working on it. We are wondering if there are any updates on this issue. Thank you,Karen Matson
Likes: 1
Hi Chris,We are reaching out to Instructure to figure out why there is such a difference, I appreciate that advice. My guess is it must count them in each course instance rather than as unique users i...
Likes: 1
@JordanGarciaNAU, - Jordan I am trying to include you too.   Are you noticing a change in this behavior? Today it is giving me a black screen on the page rather than any given thumbnail. Karen
Likes: 0
We are having the same issue. We have videos in Studio, add our thumbnail, video looks great, add to Canvas page and Canvas slides a new thumbnail on top replacing mine. Multiple people are having thi...
Likes: 0

Most Recent Posts

@JordanGarciaNAU, - Jordan I am trying to include you too.   Are you noticing a change in this behavior? Today it is giving me a black screen on the page rather than any given thumbnail. Karen
Nov 21, 2025 09:47 AM
We are having the same issue. We have videos in Studio, add our thumbnail, video looks great, add to Canvas page and Canvas slides a new thumbnail on top replacing mine. Multiple people are having thi...
Nov 13, 2025 15:21 PM
(view in My Videos)
Jun 17, 2025 20:32 PM
Thank you! I got the course restored but it we use the same SIS ID on the Course Details and the Course Sections but for this course it doesn't work. I made a video showing our normal process and ...
Jun 17, 2025 17:46 PM
Hi Chris, Hoping you can help with a similar problem. Canvas says we have an SIS ID already in use for a course. How do I restore the course so I can change the SIS ID? I tried a change file in my bet...
Jun 17, 2025 17:12 PM

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