Discussion board sidebar not working

[KarenMatson]

Are other places seeing issues with the discussion board sidebar replies going back out to the main board rather than under the post they were replying to?

We are seeing students replying to a post but is goes back out to the main discussion board rather than staying nested in the reply area. Essentially all replies are posting as a new thread rather than a reply.

Any way to fix this issue besides changing the look to the entire discussion board? 

Instructure are you looking at this broken sidebar?

Thank you,

Karen Matson

[KristinL · Accepted solution]

Hi @KarenMatson - 

There is currently not a documented Known Issue regarding this, so if you haven't already opened a ticket with Support, I encourage you to do so. Opening a ticket allows our Support agents and engineers to take a closer look at your instance and have a more accurate diagnosis.

I am curious about what may cause this, and I hope that other Community members are able to share their experiences too.

[KarenMatson]

This is a known issue. the engineers are working on it. We are wondering if there are any updates on this issue.

Thank you,

Karen Matson

[akraft2]

I’ve had several students and faculty bring to my attention over the past few weeks as well. Namely, replies from the sidebar are not nesting in the threads.

[jemling1]

We are experiencing this issue as well and are wondering if there is an updated timeline for a solution to the issue.

We saw a suggested solution to turn off discussion redesign, but that is not an appropriate solution for our institution.

[KarenMatson]

I did some testing today and it seems to be nesting the reply no matter which reply button I use. So I believe the issue is resolved but wanted to see what others were experiencing.
Thank you,
Karen

[KarenMatson]

I did a test today and it appears to be fixed. Can anyone else confirm that this appears to be working correctly; you can reply from either Reply button and the post will nest correctly?

Thank you,

Karen 

[akraft2]

About a week ago our tech support team was told by Canvas that this issue was fixed. I've tested it myself and replying from the sidebar does appear to be working as intended now.