mdthomas, while I don't want to speak for BBB, I can relate our experience. We just went through our first contract renewal and while we only pay for 1 concurrent session, there were a handful of times where we ended up having more than 1 concurrent session (one such time had like 3-4 concurrent sessions). In our experience, they don't seem to have a hard and fast rule about the degree to which you can go over your concurrent sessions before needing to up the number of concurrent sessions on your contract. I think if you average out our sessions over the year's contract, we were probably at like 1.1 so we still remained at 1 concurrent session with our new contract.
I will say that there are many benefits to having the premium tier. We're able to use BBB outside of Canvas as they give us rooms outside of Canvas. There's also a url where we can access a list of all of the saved recordings. We also had an issue where we lost part of a recording and their support team was able to help us retrieve the entire recording (which was of a student's thesis presentation!).
We are more than satisfied with our BBB experience and have had a wonderful time working with them. They are responsive, professional, and always looking to improve BBB features which just adds value to the product.
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