How do I get help with the Teacher app on my iOS device?

Document created by Canvas Doc Team Employee on Jul 25, 2017Last modified by Canvas Doc Team Employee on Oct 4, 2019
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You can reference the Canvas Guides or get mobile help directly on your mobile device.

The images in this lesson are shown for a phone display, but unless otherwise noted, tablet displays mirror the same steps.

Open Profile

Open Profile

In the Dashboard, tap the Menu icon.

Open Help Menu

Open Help Menu

To open the Help Menu, tap the Help link.

Search Canvas Guides

Use Help Menu

To look for answers in the Canvas Guides, tap the Search the Canvas Guides button. This will open the Canvas Guides in the Canvas Community.

Search Canvas Guides

Use Help Menu

To ask for help in the Canvas Community, tap the Ask the Community button. This will open the Q&A section in the Community.

Search Canvas Guides

Use Help Menu

To receive help with a problem using the Canvas Teacher app, tap the Report a Problem button.

Create Subject

Create Subject

In the Subject field, type a subject line for your problem.

Choose Impact Level

Choose Impact Level

In the Impact field, tap the Choose One link.

Select Impact Level

Select Impact Level

Tap the text phrase that best fits how the problem is affecting you.

Send Message

Send Message

Compose your message in the text field [1], then tap the Send link [2].

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