[ARCHIVED] Cannot Submit Quiz Access Code

[Coolmist157]

Hello, I am a student. As you can see the submit button for me is unable to be clicked. This is not a problem for my peers, just me. I am the only person at my school who has this problem. I am using Chrome as my browser and have good internet connection. I also have tried the across multiple devices, my school issued lap top, my pc, and my personal laptop and it still won't work. For some reason, it will work on my phone and I can submit the access code and start my quiz. I'm worried about this when we go back to in school learning as I won't be allowed to use my phone. If anyone has any tips or solutions that would be really appreciated! 

[kmeeusen]

Hi @Coolmist157 

In your screenshot, no access code has been entered. One needs to be typed/pasted in before the submit button is activated. If the Submit button does not activate after you have actually entered the access code, then I can only suggest you submit a support ticket. Click Help, then choose "Report a problem".

Good luck,

Kelley

[ZORENOMANA]

Hi.

I also have the same problem as this. Whenever I enter the access code in the field provided, the submit button is still disabled. But when I use my phone in answering quizzes, I can submit the access code without any problems. I am worried that this might affect my future exams since we will be using Respondus soon and it cannot be used on mobile phones.

Hope you can help me with this one.

Thank you.

[JeffW8]

Did you ever resolve this issue? I'm an instructor and have had several students experience this problem over the past 3 years using Canvas. Support has not been able to replicate the issue, so they haven't been able to help me with it. It's extremely frustrating and stressful for students who experience it.