[ARCHIVED] Cannot preview my test

[LWNelson]

I finished my multiple choice and short answer exam. When I click on Preview, I get an error message that says "Something went wrong. Please try again."

I have done the following and still get the error message:

• logged out of Canvas and then logged back in --> same error message
• Quit Chrome, then re-opened it and logged back in to Canvas --> same error message
• Cleared my Chrome browser cache --> same error message
• Published the exam --> same error message

I am using Chrome on a Mac computer. My test is in 3 hours and I need to preview the questions.

[LWNelson]

I can preview previous quizzes but just not this particular exam.

[udelhsar]

@LWNelson

Are you able to try the preview on safari or another browser?  Or try updating your chrome to the latest version.  

Sara 

[LWNelson]

It will not preview in Safari either. I have the latest version of Chrome, according to the autoupdate settings.

I was started a new exam and was able to preview as I added the first few questions from the question bank. But then it stopped working and I got the same error message again.

Sigh.

[LWNelson · Accepted solution]

I figured out the problem. 

I had inserted images by just copying and pasting them into the question window - not by clicking on "insert picture" icon and then choosing the file from my computer. When I removed those questions, I could preview the test and when I inserted the images properly, I could preview the test.

So - just because Canvas allows something during test building, that doesn't mean it will work in the final product.