[ARCHIVED] Canvas App Video Feedback Long Upload with New iPhone

nils_michals
Community Novice

Hello Everyone--

I've been using the Canvas app on my iPhone 8 to upload video feedback for years. My videos are typically about 5 minutes long and upload quickly (I have very good internet).

I recently upgraded to a new iPhone and the videos are not uploading. Five, ten minutes go by, but nothing. I've tried downgrading the quality (720p) and I've tried switching the camera settings to "most compatible", but they are still not uploading.

I know the videos can upload because when I do very short testing videos of 5 secs long, they upload without a problem. 

Any suggestions on other settings I might try? Anyone else have this problem?

Thanks.

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