[ARCHIVED] Canvas Dashboard not loading

[Allie-B]

I've been using Canvas for a few years now, haven't had any issues with anything, including the use of my browser (Microsoft Edge). However today when I go on Canvas, I'm met with a dashboard with three pulsing cards where my classes should be. The icons that represent where my classes are listed, my profile picture and one other are missing. When I click on the remaining icons (calendar, inbox and dashboard) nothing happens but a blank screen. It only seem affects my laptop, and the mobile app and going on a different computer works. I went on different times of the day and it remains the same. Help?

[Chris_Hofer]

Hi @Allie-B ...

Although Edge is a supported web browser while using Canvas, Community members generally recommend to use either an up-to-date version of Mozilla Firefox or Google Chrome browser instead.  I think you'll find it to be a better browsing experience when using either of these browsers when navigating around the Canvas environment.  Please see What are the browser and computer requirements for Canvas? for more information.  Thanks!

[DrakeGillespie]

The same thing is happening for us as well. Very frustrating and seemingly impossible to find any help, been trying for an hour now. 

[Chris_Hofer]

Hi @DrakeGillespie ...

Have you tried reaching out to the folks at Canvas Support to see if they'd be able to dig into this a bit with you?  We here in the Canvas Community wouldn't have access to your school's Canvas environment or your course(s) in question, so it's a bit difficult to troubleshoot something like this.  I would recommend you check out this Guide, and you should *hopefully* find some contact information within your "Help" menu in the left-hand global navigation menu.  How do I contact Canvas Support? - Instructure Community

Keep us posted here in the Community!