[ARCHIVED] Canvas quiz changes decimal answers when submitted

[Math4]

Hi,

I am an instructor.  In my course, there are a couple Canvas quizzes where students have reported that Canvas changes the numeric answer they submit.  This issue only occurs for decimal answers.  

Example:  A student enters 4.92.  It automatically converts to 4.9199999999999999 when he/she submits the quiz.  Even if 4.92 is the correct answer, Canvas sometimes counts the answer as incorrect and sometimes it counts it as correct.

Any help much appreciated!

[Naomi]

Hi @Math4,

That sounds very strange. I'd recommend, if you haven't already, to reach out to Canvas Support so they look into this further. For steps to contact Canvas Support, see How do I get help with Canvas as an instructor?  

Naomi

[Math4]

Hi @Naomi,

I would love to submit a help ticket, as described in the link you gave, but I do not see this option when I click the "?" icon in Canvas...  Is there another way to do this?

Thank you for your help!

[Naomi · Accepted solution]

Hi @Math4,

If the Report a Problem link doesn't display, your institution's Canvas admin has disabled it for your school. I'd recommend reaching out to your school's IT department for further assistance. If, for some reason, they aren't sure how to fix it, anyone there with Canvas admin permissions can forward your ticket onto Canvas Support. 

Naomi