[ARCHIVED] Canvas won't load

[Kay_Ark]

It takes me 20-30 minutes to log in and get to a class every day. To day it won't load at all and I'm stuck on a blank grades screen. It's not my internet as we just got a new modem and I'm standing right by it. I'm using canvas.rose.edu. Help?

[kmeeusen · Accepted solution]

Hi @Kay_Ark 

Are you using a browser on a computer to access Canvas? If so, your browser might be outdated and unsupported. Learn which browsers Canvas supports at What are the browser and computer requirements for Canvas?

You have asked you question in a global community of Canvas users much like yourself; and as such, we do not have access to individual courses and accounts beyond our own. However, I found your school's Canvas Page, where you will find a link for support - about halfway down the page. They should be able to troubleshoot your login issues.

Kelley

[Kay_Ark]

I've been using the newest version of Safari. I didn't have a problem the first couple fo weeks and then it got really slow.