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What are the browser and computer requirements for Canvas?

What are the browser and computer requirements for Canvas?

For best performance, Canvas should be used on the current or first previous major release of Chrome, Firefox, Edge, or Safari. Because it's built using web standards, Canvas runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser.

Canvas only requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades. 

Supported Browsers

Canvas supports the current and first previous major releases of the following browsers:

  • Chrome 84 and 85
  • Firefox 79 and 80 (Extended Releases are not supported*)
  • Edge 84 and 85
  • Respondus Lockdown Browser (supporting the latest system requirements)
  • Safari 13 and 14 (Macintosh only)

You should always use the most current version of your preferred browser. Your browser will notify you if there is a new version available.

Note: Safari 13.1 and later versions contain an update that may cause issues with downloading files, displaying images, and playing chat alerts in Canvas. Canvas engineers are currently working on a solution for this issue. Until then, you may avoid errors with files, images, and alerts by disabling cross-site tracking prevention in Safari when using Canvas. If disabling cross-site tracking doesn't resolve these issues, please try one of the other supported browsers.

Unsupported Browser Banner

Some supported browsers may still produce a banner stating Your browser does not meet the minimum requirements for Canvas. If you have upgraded your browser but you are still seeing the warning banner, try logging out of Canvas and deleting your browser cookies.

Enterprise Extended Release Browsers

Chrome and Firefox offer extended release versions for organization that manage client desktops. Chrome ESR can be kept up-to-date with the existing full version of Chrome at any time. However, Firefox ESR is only updated with every seventh major version, which causes Firefox ESR to overlap with outdated versions. The Firefox ESR webpage notes that ESR may not be supported in every web application because of this version release delay. Institutions who use Firefox ESR should consider deploying the latest release to ensure the best Canvas user experience.

* For extended release browser versions, the warning banner still applies and displays in Canvas for any browser below the minimum version requirement.

Known Browser Behaviors

Like all Canvas features, contrary behaviors relating to browsers are prioritized by our product teams, and some behaviors in the previous version may not be resolved. If a behavior exists in the previous version of the browser that does not exist in the current version, the best solution is to update to the newest browser version.

Accessibility

Canvas is committed to W3C's Web Accessibility Initiative. To learn about supported screen reader and browser combinations, please see the Accessibility within Canvas document.

JavaScript

JavaScript must be enabled to run Canvas.

Browser Plugins and Extensions

Some browser plugins or extensions may conflict with Canvas and affect functionality. If you experience behavior that does not allow you to view or participate in Canvas courses, please ensure you have disabled any extensions or plugins that interact directly with your web browser.

For troubleshooting, consider logging in to Canvas using an incognito or private browser window, which will provide a browser session without any prior browsing or search history, associated browser cookies, or other factors that may interfere with the browser. If you are able to view and participate in Canvas using an incognito or private browser window, the behavior you are experiencing is likely related to the browser and not Canvas.

Browser Privacy Settings

To ensure browser security, follow all browser security policies established by your institution, especially if you are using Canvas on a computer provided by your institution.

When displaying content, Canvas defaults to the preference set by a specific browser. Some browsers may occasionally make modifications to privacy settings to protect users from possible insecure content. Insecure content is identified with the prefix http:// in the URL and can create mixed content in your Canvas Page. Secured content is identified with the https:// prefix in the URL. For the best user experience, content should be secure to avoid browser conflicts.

  • If you are a Canvas admin, insecure content may be caused by hosting an insecure JS/CSS file outside of Canvas. If custom uploads are supported for your account, you can host your file in the Canvas Theme Editor, which will resolve any browser conflicts.
  • If you are a Canvas instructor who embeds Canvas lessons inside your course, you can prevent browser issues with mixed content using secured Canvas Guides URLs. 

Known Browser Behaviors

Chrome, Edge, Firefox, and Safari use HTML5 to display website content, promoting a faster, more secure browsing experience. HTML5 audio and video may not be supported in older browsers, so audio and video must still be used via Flash. 

For best performance in Canvas, course content should be designed to support HTML5. Any affected content in older browsers can still be accessed by manually allowing permission for flash content in the browser.

In browsers such as Safari, insecure content will never be displayed in the browser.

However, in Chrome and Firefox, you have the option to view insecure content. Please be aware of possible restrictions and view insecure content with caution.

The following are known issues in Chrome and Firefox that may block or create mixed content within Canvas.

Chrome Security

Chrome Security

Google Chrome verifies that the website content you view is transmitted securely. If you visit a page in your Canvas course that is linked to insecure content, Chrome will display a shield icon [1] in the browser address bar.

You can choose to override the security restriction and display the content anyway by clicking the shield icon and then clicking the Load unsafe script button [2].

Chrome Media Permissions

Chrome has its own media permission within the browser. To use your computer camera and microphone within any Canvas feature, you will have to approve two permissions:

  1. Allow access to Canvas via the Adobe Flash Player Settings [1]. This prompt appears in the center of the video and audio pop-up windows, or the center of the browser if you are accessing Conversations.
  2. Allow access to Canvas via Chrome's media permission settings [2]. This prompt appears just below the address bar. Click the Allow button.

Firefox Security

Firefox Security

Firefox verifies that the website content you view is transmitted securely. If you visit a page in your Canvas course that is linked to insecure content, Firefox will display a lock with a warning icon in the browser address bar [1].

You can choose to override the security restriction and display the content anyway by clicking the lock with a warning icon, clicking the arrow to expand your options [2], and selecting the Disable protection for now button [3].

Computer Specifications

For best performance, you should access Canvas with a computer that supports the most recent browser versions. It is recommended to use a computer five years old or newer with at least 1GB of RAM.

Operating System

Canvas only requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.

Internet Speed

Along with compatibility and web standards, Canvas has been carefully crafted to accommodate low bandwidth environments.

It is recommended to have a minimum Internet speed of 512kbps.

Screen Readers

  • Macintosh: VoiceOver (latest version for Safari)
  • PC: JAWS (latest version for Firefox)
  • PC: NVDA (latest version for Firefox)
  • There is no screen reader support for Canvas in Chrome

Canvas on Mobile Devices

The Canvas interface was optimized for desktop displays, so using small form factors such as phones may not be a pleasant experience in using Canvas. For the best user experience, please download the Canvas mobile applications.

Since Canvas uses small elements of Flash, not all Canvas features may be supported on mobile devices, especially on iOS. However, Canvas offers limited support for native mobile browsers on tablet devices. For additional details, please reference the limited-support mobile browser guidelines.

Mobile Browsers

Visit the Apple store or the Play store to download mobile browsers. The following major browsers are compatible with mobile devices:

iOS

  • Safari (default browser with limited Canvas support)
  • Chrome
  • Photon Flash Player (supports Flash)

Android

  • Chrome (default browser with limited Canvas support)*
  • Internet
  • Firefox

 

*Android default browser varies per mobile device.

Comments

Please help! I have a brand new computer and all the browers are up to date. However when I log into Respondus to take an exam there is a message box at the top of the screen that states. "Your browser does not meet the minimum requirements for Canvas. Please visit the Canvas Community for a complete list of supported browers." 

I have the supported browers and I have cleared the history and cache, but it hasn't fixed my problem. What do I do next? 

 

the log in process should be a bit more user friendly.

how do i sign in to Canvas? the initial sign in process, for first time users.

hello everyone , hope your day is well.. & most importantly i hope everyone is ready for classes on the 14th ! i know i am ! be blessed .

myt lock down browser throu me out while i was busy with my exsam ??

Not working

Hi @arodgers26,

Are you using the Respondus Lockdown Browser? Have you verified that the version of Respondus you're using is the most up-to-date version? If so and you're still experiencing this issue, I'd recommend reaching out to Canvas Support. 

Naomi

Hi @Postman7,

To log into Canvas, navigate to your school's Canvas URL (https://pensacolastate.instructure.com/) and enter your login credentials. For more information, check out How do I log in to Canvas as an instructor? If you have any further questions, feel free to reach out.

Naomi

Hi @faith20201,

Thanks for adding your comment! It seems that you might've intended your comment for a class discussion or conversation. If that's the case, you'll need to login to your school's Canvas website (https://ancoraeducation.instructure.com/) and post to the correct discussion. For more information, check out the How do I log in to Canvas as a student? guide. If you have any questions, please let us know.

Naomi

Hi @danielleswart50,

That sounds very strange. If the problem persists, I'd recommend creating a ticket with Respondus Support

Naomi

Hi @barbaracoen2,

Could you provide more information about what isn't working? 

Naomi

This page is very helpful. 

This is helpful 

thx for the help

Canvas doesn't work and it doesn't like me so I have tried everything and it does not work so I guess no school for me

I was told to log out of canvas if my browser is showing not supported, please how do I go out.... I'm a bit confused....... 

@godwinzaccheus9,

Here is a lesson that will show you how to log out of Canvas

You also may want to use this resource for help with updating your browser.

Cody

Hi @SpaceNerd177,

Can you provide a little more information on what is happening that makes you think "Canvas doesn't like you". We would love to help out if we can,

Cody 

Need to make it easier for us to learn

Hi @travispuckett18,

Thanks for adding your comment to the Canvas guides and welcome to the Canvas Community! The Canvas Community is a global resource which holds how-to guides and forums to help users find answers to Canvas-related questions. However, these comments are not connected directly to Canvas. If you have feedback about how your school uses Canvas, I'd recommend reaching out to your instructor. If you have feedback about this guide or any of the other Canvas guides, could you provide more information about which specific steps could be clarified? 

Naomi

Thanks for the account verification atlast am connected to the canvas community 👍

It's great being here. Am global.

I wonder what  I am doing

I can not find her ( Valeen Prusse class  WK-01 in here

Hi @user-taken,

In order to find your class, you will need to log in to Canvas. You are currently in the Canvas Community, where you can find resources for using Canvas and interact with other Canvas users.

Have you been able to log in to your Canvas account?

Cody 

I hope it works

I have gotting my own Canvas site.

I journey is the most confusing Class ever to many places just to do work. I don't have enough time in the day to do my ohter classes and try to figure this course out, and where to find every project

HI @chili

Sorry to hear that you're struggling in your course. You may want to reach out to your instructor or to an admin at your institution and share your feedback with them. Since this is the Canvas Community and not your instructor or institution, it's unlikely that they'll see your comment here and be able to help. Best of luck! 

Thanks, 

Allie 

Hei jeg har problem med Canvas åpning. min epost: umuredwaan@gmail.com

Hilse Raho

HI @26afrrah

I'm sorry to hear you're struggling to log in. I'd recommend checking the Logging in to Canvas troubleshooting guide for ideas about logging in. 

Hope that helps! 

Jeg beklager å høre at du sliter med å logge inn. Jeg anbefaler at du sjekker feilsøkingsveiledningen for pålogging til Canvas for ideer om innlogging.

Håper det hjelper!

- Allie 

Hello I’m tecla 

Hi @T88

Thanks for adding your comment! It seems that you might've intended your comment for a class discussion or conversation. If that's the case, you'll need to login to your school's Canvas website (https://canvas.hull.ac.uk/) and post to the correct discussion. For more information, check out the How do I reply to a discussion as a student?. If you have any questions, please let us know.

Naomi

Thanks for the help!

ok!

These comments are posted to the global Canvas Community,

NOT your Canvas course.

  • Have a question about using Canvas? Visit the Q&A page.
  • Have an idea to improve Canvas? Visit the Idea Conversations space.
  • Need to reply to a course discussion? Log in to your Canvas course and add your comment there (Tip: Visit your school's website to log in to Canvas).
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