[ARCHIVED] Connecting Question

[anqi_li-2]

Sorry for bothering you guys with this basic question. I have a problem with the connection to the Canvas system. It's been really hard recently to work with the Canvas system, as I can hardly open any page. It's been 40 minutes now and I only had logged in, still cannot open any link on Canvas. My internet is working perfectly as I can easily view other websites like uts.edu.au or Amazon. But not Canvas.

Can you help me with it, please? I've tried everything I could come up with, refreshing the pages, restarting the Chrome, using Safari instead, restarting the PC, restarting the wi-fi, complaining to the internet provider, but not any change happen. can you give me some advice on this, please?

[Bobby2 · Accepted solution]

Hi  @anqi_li-2  Welcome to the Canvas Community.

I'm wondering if your browser might be an issue. 

This sounds frustrating for you. But I suspect it will be easy to remedy. 

Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? But your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance. Here's some info about logging in at UTS 3 ways to get the fastest help with learning technologies at UTS - LX at UTS    

Sing out if you need a hand. 

[tdurbin]

Hello angela11188

I agree with what  @Bobby2  has said, but I would like to include that, if you are a Century Link customer, your issues are most likely related to issues your internet service provider are having over last several days. If you are a Century Link user you can click this link to see an outage map for your area:

The map suggests it is still pretty widespread…

https://downdetector.com/status/centurylink/map/

The recommendation that has been circulating through our college system is to call your ISP support directly & ask to have your connection reset.