[ARCHIVED] Delay?

[wierschkejason]

I have students taking a test but when they finish and submit, it is not showing up in my grade book. How long of a delay is it? It has been 2+ hours for some students.

[kmeeusen · Accepted solution]

Hi  @wierschkejason  Welcome to the Canvas Community!

Honestly, it should happen so quick as to be the next best to instantaneous. So..............

• Are you sure the students submitted?
• Have you tried refreshing your browser page?
• Are both you and your students using a supported browser? https://community.canvaslms.com/docs/DOC-10461-supported-web-browsers?sr=search&searchId=29bed64f-f4... 

If none of that works, then I strongly suggest opening a support ticket.

Kelley