[ARCHIVED] Document Upload Problem

[JMiller02]

Hello,

I am using Quercus for my university coursework and up until today I have had no issues uploading files and submitting them. Today, however, I went to upload a file to submit it to an assignment and received this message: "Submit failed, please try again." I have tried multiple times throughout the day and still get the same error.

Later, I tried to upload a file to a quiz and, despite selecting the file, it would not upload and I had to leave the question marked "unanswered" and email my TA. In both cases the file was in .pdf format, which is the file type I always use when submitting anything online. 

Has anyone had a similar issue or does anyone have suggestions for fixing whatever is causing the problem?

Thanks,

J

[scaraune]

I've had the same problem uploading documents to assignments as a teacher. It has been this way for 6 days 

[scaraune]

I have had the same issue for over 3 weeks. Cannot get anyone with Canvas to respond to my queries. I did receive one response from Canvas Help that suggested I upgrade to a newer computer, get a stronger Wi-Fi signal. None of my work computers are older than 1 year, and I have a full Wi-Fi signal. There was no response after I shared than information.

[JMiller02 · Accepted solution]

Hey, Im the original poster. My documents have been uploading again after I did the following:

1. Close out all tabs and windows in your internet browser(s).

2. Quit all internet browsers so that none are running.

3. Clear cache for all internet browsers that you have previously used to open Canvas.

You can also try disconnecting from wifi, 'forget wifi, and then log onto the wifi again as an additional step. I'm not entirely sure if this is what fixed my problem or if it resolved on its own somehow, but. give it a try. Hope this helps!

[cpowell2]

For those who may not be aware of how to Clear the cache in a mac OS Safari browser:

In Safari, click Safari (menu bar).
Click Preferences.
Click the Advanced tab.
And check the “Show Develop menu in menu bar” option.
Now a new menu item will appear called Develop in the Safari menu bar.
Click this new option, Develop.
And click Empty Caches.

- Chris